Shipping Policy
- Delivery timelines depend on order quantity and location.
- We ensure timely dispatch but are not responsible for delays caused by transport or external factors.
- Risk during transportation is subject to transporter terms.
Refund Policy
- Due to the perishable nature of aqua products, returns are generally not accepted.
- Any issues must be reported immediately at the time of delivery with proper proof.
- Refund/replacement will be considered on a case-by-case basis.
Cancellation / Return / Exchange Policy
- Orders once confirmed cannot be canceled after dispatch.
- Cancellation requests (before dispatch) are subject to approval.